Shipping

DELIVERY DETAILS
Upon placing an order with Bionic Electric Bikes, your order will be promptly processed and shipped via courier or freight provider. Please note that certain larger items, such as some scooters, exceed the weight limits for courier services and must be dispatched through a freight company. Consequently, shipping times for these items may extend beyond standard courier expectations by a couple of additional business days. Rest assured, tracking information is available for both courier and freight shipments.

Kindly note that Bionic Electric Bikes Ltd exclusively ships within New Zealand. Should you desire to place an order for delivery to another country, please reach out to us via email or phone to discuss your requirements.

Deliveries to rural addresses (RD), islands including Waiheke and Great Barrier, as well as other outer islands, will be subject to an additional freight surcharge corresponding to the specific delivery address.

SHIPPING PROCEDURE
Typically, we maintain stock availability within New Zealand. However, there are occasions where, due to factors such as demand fluctuations, manufacturing constraints, or logistical challenges, some products may temporarily run out of stock. Please be advised that such circumstances could potentially result in delays beyond our usual delivery timeframes.

Each product page provides clear information regarding the availability status of the product, indicating whether it is currently in stock or available for pre-order. While we endeavor to keep a comprehensive stock inventory, it is important to acknowledge that global logistics dynamics may occasionally lead to unforeseen delays, which are beyond our direct control.

FREE SHIPPING OFFER
Our free shipping promotions are exclusively applicable to delivery addresses within New Zealand. Additionally, these offers are subject to a maximum shipping cost, as specified on the website, of up to $100.